CyberGhost is a Romanian VPN Service and it started its operations back in 2011. The company has more than 15 million users around the world and it is known for its impressive service. CyberGhost advertised itself as “Truly Complete VPN Solution” and in this review, we will put this claim to test. We will also review the different aspects of the service and we will tell if it lives up to our expectations or not. Usenet.com reviews the VPN services to ensure that you find the right VPN service for you. You can find complete reviews of all major VPN services on our website. Now, let’s get to this review.
Pricing and Plans
When it comes to pricing, CyberGhost offers a very extensive variety of plans which you can pick according to your requirement. All the plans come with the following features.
Access to more than 5800 Servers around the world
Connect to 7 devices at the same time
24/7 customer support
CyberGhost VPN Clients for multiple platforms
Bypass geo-restrictions and access blocked content
45-day Money Back Guarantee
The company also offers the optional Dedicated IP Option which you can get for additional $5 per month. CyberGhost offers the following VPN Plans.
1-Month Plan is available for $12.99 per month and it is a great plan for those who want to try the CyberGhost service for the short term. However, if you are looking for better value for money then you should go for long-term plans.
1-Year Plan offers great value for money and it will only cost you $5.99 per month. It will be billed annually and it will cost you $71.88 every year.
2-Year Plan also offers great value for money. If you pick this plan then it will only cost you $3.69 per month and it will be billed every 2 years. The total cost of this plan is $88.56.
3-Year Plan offers the best value for money and it will only cost you $2.75 per month. The company is also offering an additional 2 free months with the 3-year package. If you are looking for a long-term subscription then this package is a great deal for you. It will be billed $99 every 3 years.
The company also offers the free trial and it doesn’t require you to enter your payment details. All you need to provide e the email address and once you provide the email, you can start using the service. In the trial period, you can use the service for only 24 hours without any restriction. Once the trial period ends, you can go for the paid subscription or you can try other VPN services.
How to Pay for Subscriptions?
CyberGhost supports the majority of the mainstream payment options which you can use to pay for your subscription. The company offers the following payment solution.
Credit Card from Visa, MasterCard, and American Express
BitPay for Anonymous payments
Moreover, the company also uses the AES 256-bit encryption standard to encrypt the communication between your device and the servers. The 256-bit encryption uses the key length of 256 and it is impossible to break this encryption. If someone tries to break this encryption then he/she would have to try 115 quattuorvigintillion possibilities and it would require billions of years even with all the computation power in the world.
The company also offers great IP and DNS leak protection. In our tests, the service passed our IP and DNS Leak test with flying colors. CyberGhost also offers the kill switch feature which can be proved very instrumental in protecting your IP Address. It regularly monitors the connection between the device and the servers. It automatically disconnects when it detects the drop in connect to protect your IP Address.
CyberGhost also offers the Dedicated IP Feature which can be great for someone who wants to use his own IP Address. When you use any VPN, the system randomly assigns the IP Addresses to the VPN users and some of those IP Addresses can get banned from certain websites or forums due to the behavior of the user. When you get the Dedicated IP Feature, the system will allocate that IP Address to yourself and only you will be able to use it.
CyberGhost offers many great features and features such as Advanced Encryption, IP and DNS Leak Protection will ensure your online privacy and will help you to surf anonymously.
The customer support of CyberGhost is very extensive. The official website features the product guides and comprehensive FAQ section where you will find the solutions to all common issues. We were very impressed with the number of guides on the website but when we started reading those guides, we found that most of them were poorly written. Some of them were also outdated which was a bit disappointing. In the case of the official website, the company advertised that it offers the 7 days trial period but in reality, it is only 24 hours for desktop.
However, we were satisfied with the customer support. We tried the live chat feature and we were connected to the support agent within 2 minutes. We asked the agent some technical question and he responded with clear answers. You can also contact the customer support by submitting the support ticket but we would recommend the live chat feature as it offers quick support.
The company needs to update the written guides. If you run into any problem with the VPN then we would recommend you use the live chat feature instead of reading the outdated guides.
The company offers all major VPN Protocols and you can use them without any restrictions. CyberGhost offers the following VPN Protocols.
When it comes to the VPN protocols, OpenVPN is considered the most secure VPN protocol out there. You can learn more about the VPN protocols by reading this guide where we have explained the different VPN protocols in great detail.
Installation & Interface
CyberGhost VPN Clients are available for all major platforms out there. You can get the CyberGhost VPN clients for the following platforms.
The installation of these clients is very easy. Also, the UI of the apps is very clean which makes it easier for you to use the software.
Servers & Locations
The company has a variety of virtual and physical servers around the world. Currently, CyberGhost has 5870 servers in more than 111 locations in 89 countries around the world. The company has its servers in Argentina, Andorra, Algeria, Canada, US, France, Greece, Germany, UK and many other countries around the world.
To test the speed of the servers, we tried the service from the UK and US. In our UK Tests, we were getting the average speed of 63 Mbps on 75 Mbps connection which is impressive. In our US Tests, we were getting the average speed of 130 Mbps on 475 Mbps connection, it is great for an average user. If we sum up our whole experience, we can say the VPN servers were offering great speed
When it comes to bypassing the geo-restrictions of Netflix and other streaming services many VPN services suffer but it is not the case with the CyberGhost. When you use the streaming filter, the VPN recommends the location which supports the service you need. In our case, we were able to access the US and UK Servers of Netflix. We were also able to access the servers of Hulu and Amazon Prime for France, Germany, Finland, and other countries.
CyberGhost is surely a Secure VPN service and it does come with some great features. The advanced encryption, Dedicated IP and No-logging policy are the major highlights of the service. However, the service struggles to offer some advanced features such as Double VPN. In our Opinion, CyberGhost is a excellent VPN service. We would recommend you to read the reviews of our Best VPN services and then make an informed decision.