Re: Lead times

The best way to do this would be generate process workflows
for the ordering and delivery processes. The first step would
be to document the workflows and then analyse them with your
customers to see places where you can remove the slack
within your organization and in your interactions with the customers
and suppliers.

For examples of workflows, see the following URL:

http://www.eventhelix.com/EventStudio/process_workflow_examples/

Sandeep
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http://www.EventHelix.com/EventStudio
EventStudio 2.0 - Document Process Workflows in PDF