Re: First time subscriber... not happy with DirecTV picture quality.

Jeff wrote:
> 
>    Well, we had DirecTV send out a "tech" to try and help our picture
> quality and for the first 30-45 minutes the guys just would NOT listen
> to my wife or I.  He said that we just were not used to the "crystal
> clear picture" that DirecTV offers...
> 
>    Even when the picture would block out he just wouldn't say anything
> was wrong and that the picture "looked perfect".  So much so he said
> "that since we now had DTV, we'd be able to see when people have pimples
> or blemishes"... Oh God, does this guy even open his eyes?
> 
>    He then proceeded to tell us that if we had cable, we'd see that it
> was a poor alternative to DTV since DTV is digital.  (to which I
> replied, "Uh... we do.  All I have to do is remove your tuners and
> re-arrange the cable outside." :) )
> 
>    Can you believe this guy?  I know my wife and I couldn't.
> 
>    Finally... after me going up to the screen and pointing to every
> little block that popped up, he saw he was fighting a losing battle.
> It's almost like he flicked a switch in his head that said "the gig is
> up, these people know the picture isn't that good". ;)  He proceeded to
> tell us that he'd note in the trouble ticket that we were definitely not
> pleased with the picture quality and he said for me to call DTV on
> Monday and more than likely, they will let us get out of the 1 year
> contract.  After he told me that, he also mentioned the New York State
> has a "30-day satisfaction guarantee" type law that says a company must
> let you out of a contract if you are not satisfied.  (I've never heard
> of this but he said to mention it to the DTV people if they were not
> leaning towards letting us out)
> 
>    At any rate, I'll just be happy when this is finally over.  I hate
> the fact that we are paying Time Warner $45 for basic cable and that our
> rates have risen 4 times in the past two years for basically nothing.
> But I do have to say that they have a better picture(in our area at
> least) than DTV(again, in our area at least).
> 
>    -Jeff

If the DTV 'tech' is really qualified, he knows all about pixelation. He
was hoping you wouldn't press him on the issue, so he wouldn't have to
admitt to it. After all, he's earning his bread and butter from DTV.


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