Re: First time subscriber... not happy with DirecTV picture quality.

  Well, we had DirecTV send out a "tech" to try and help our picture 
quality and for the first 30-45 minutes the guys just would NOT listen 
to my wife or I.  He said that we just were not used to the "crystal 
clear picture" that DirecTV offers...

  Even when the picture would block out he just wouldn't say anything 
was wrong and that the picture "looked perfect".  So much so he said 
"that since we now had DTV, we'd be able to see when people have pimples 
or blemishes"... Oh God, does this guy even open his eyes?

  He then proceeded to tell us that if we had cable, we'd see that it 
was a poor alternative to DTV since DTV is digital.  (to which I 
replied, "Uh... we do.  All I have to do is remove your tuners and 
re-arrange the cable outside." :) )


  Can you believe this guy?  I know my wife and I couldn't.


  Finally... after me going up to the screen and pointing to every 
little block that popped up, he saw he was fighting a losing battle. 
It's almost like he flicked a switch in his head that said "the gig is 
up, these people know the picture isn't that good". ;)  He proceeded to 
tell us that he'd note in the trouble ticket that we were definitely not 
pleased with the picture quality and he said for me to call DTV on 
Monday and more than likely, they will let us get out of the 1 year 
contract.  After he told me that, he also mentioned the New York State 
has a "30-day satisfaction guarantee" type law that says a company must 
let you out of a contract if you are not satisfied.  (I've never heard 
of this but he said to mention it to the DTV people if they were not 
leaning towards letting us out)

  At any rate, I'll just be happy when this is finally over.  I hate 
the fact that we are paying Time Warner $45 for basic cable and that our 
rates have risen 4 times in the past two years for basically nothing. 
But I do have to say that they have a better picture(in our area at 
least) than DTV(again, in our area at least).

  -Jeff

Allyb wrote:
> As someone mentioned in an earlier post, they're apparently launching a new
> satellite soon.  I can't wait.  The picture quality has been steadily
> degrading for the last few months.  At first I thought it was me, as I have
> recently purchased a hdtv tuner for my 47" television, and thought that dtv
> was just looking bad in comparison.  After posting a few questions in these
> newsgroups though, it became clear that it was directv's problem. The big
> question for you is what are your alternatives?  Dish network supposedly has
> a worse picture than directv.  Digital cable is hit or miss.  My father in
> law has bright house, and his picture is awesome on a tv larger than mine.
> A friend has brighthouse in another city, and his picture is no better than
> my dtv.
>
> I'm seeing more and more dissatisfaction on these forums about quality.
> Lets just hope dtv is hearing the same thing, and will do something about
> it.