Re: Don't fly Hawaiian airlines

Musta been a bad day.  We just returned from a PDX-HNL round trip via 
Hawaiian and it was fantastic.  Seats ares getting smaller it seems but 
might be my size increasing.  Made many trips on HAL, some great, some 
good and some not so good but on average they are my choice for a 
bargain fare and a good flight.

Jim in WA

Granola Bar wrote:
> If you're flying to Hawaii do your best to avoid using Hawaiian
> airlines. These bastards completely ruined my vacation.  Here is a
> list of things that happened to me and why I suggest YOU not use them.
>
> 1.      Crushed my bag so badly in handling that they cracked my notebook
> computer in half and squeezed every bottle of shampoo and toothpaste
> all over my luggage
>
> 2.      Rude customer service they completely ignored me at counter when I
> brought it to their attention that my baggage had been crushed. It
> actually looked like it was hydraulically crushed in a conveyor belt
> system.
>
> 3.      Charged me $100 to change flight date, the women on the phone
> screwed up my flight date by 10 hours. Customer service would not help
> me. Result: I spent the last night of my vacation with my girl friend
> sleeping on a bench out in the rain. Yes they kicked us out of the
> terminal!!!
>
> 4.      Rude customer service!!!! When I told them they made a mistake
> about the date change they said it was my fault!!!! When I asked the
> supervisor (who referred to himself as a different name than that on
> his ID bag) who I had talked to on the phone about the flight change
> he refused to help me identify the women.
>
> 5.      Oh and just for your information they now charge $5 to watch the
> in-flight movies