Re: I Wrote BGW a Nasty Letter

BurkeNeedsToGo  <[EMAIL PROTECTED]> wrote:
>You people didn't think BGW would respond to my letter.   Well, guess
>what, they did.  The suits up high are gonna hear from me.   
>
>Dear Mr. *edited* 
>
>Thank you for taking the time to comment about Wilde Maus.  We
>appreciate your comments and have forwarded them to management for
>their review.
>
>Thanks again for visiting our website.  Should you have further
>questions, please contact me at (757) 253-3201.
>
>Sincerely,
>Busch Gardens Williamsburg 
>Guest Correspondence Team
>Katey

Ah, the all-powerful Guest Correspondence Team <tee hee>.

Looks to me like a standard form letter.  Plug in your name, the name
of whatever it is you're complaining about, and send it off.  Good
companies do this, because it doesn't cost any more than standard
postage (and, if e-mailed, costs next to nothing), and by itself it's
often sufficient to mollify the customer and potentially bring them back.

Whether anybody in management ever even sees it, much less considers
it, is another matter entirely.  I wouldn't get your hopes up too high.

-Shawn Mamros
E-mail to: mamros -at- mit dot edu