Re: VPI

They tell me they are installing a new computer system. Eleven days ago I
said I wanted to talk to a supervisor, and I did. Now she is dodging my
messages!!!!!

ava
On Tue, 3 Dec 2003, Luvskats00 wrote:

> afr [EMAIL PROTECTED] writes
>  >
> >Does anyone here have a policy with Veterinary Pet Insurance?
> >They advertise (all of the paperwork I have from them) a 5-business day
> >turnaround time. They have had my claim now for a month (medical records
> >received two weeks ago.....
> >every time I call I get a longer projection of when I'll get my
> >reimbursement.....
>
> What excuse do they provide on why they keep stalling? What do they say when
> you point to the advertised 5-day turnaround - which should be legally binding?
> Instead of talking to a low-level rep, get a supervisor on the line. Keep us
> posted.
>