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I would make a copy of the warranty and send it to them with a request that they honor the warranty in the box. I would also send a copy of your request for repair under terms of your warranty to the Better Business Bureau. If they still refuse to honor the terms of their warranty I would contact the State Attorney Generals office to intervene on your behalf. I don't believe they can change the terms of your warranty. They can however change the terms of future warranties. Sarge
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