Re: Electronic Express

"Jeremy Williamson" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>...
> "Floris van den Berg" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
> > "Glenn" <[EMAIL PROTECTED]> schreef in bericht
> > news:[EMAIL PROTECTED]
> > > this is a reply to the person posting about Electronic Express in
> > > Tennessee.
> >
> > [snip]
> >
> > > As far as their prices, when they do what they are supposed to do and
> > > stick with their advertised prices, they offer a lot of items pretty
> > > cheap. However, we found the same items for less at the local Walmart
> > > Supercenter and never had a problem with false advertising.
> >
> > If the price was a mistake (which is obviously so because on your website
> > you say: "If you know anything whatsoever about speakers, or even if you
> > don't, you know that this is a fantastic sale price on speakers." meaning
> > it's very cheap) they have the right to not sell the item at that price.
> > Being rude about it and call the people that question the ad idiots is
> > blatantly stupid though. Just never order something from there again. On the
> > other hand, putting a negative webpage up and mail them you'll bring it down
> > as soon as you receive your speakers seems like blackmail to me too.
> >
> > Floris
> 
> 
> Actually, no.  He is correct.
> 
> Regardless of whether it was a mistake or not, the company must honor the
> advertised price.  They should give him the speakers he ordered at the advertised
> price and go fix the mistake to stem any further loss.  The burden is on the 
> advertiser
> of the product to honor their advertised price.  And in the future, they should read
> their ad copy a bit closer...
> 
> Jeremy



According to what we have researched so far, if a company makes a
mistake on an advertised price that is in print (internet or
otherwise), they have to post another ad in print saying that the
previous ad was a mistake and what the price should really be. In the
meantime, they have to "honor" that mistake. This company has not done
that. They only tell you when you go into their store or try to order
from them. No where was it posted or shown in print that this price
was a mistake. This is called bait and switch. To get you into their
store with "low" prices and then tell you they are either out of stock
on them or the ad was a mistake and then try to sell you something
more expensive. The price of the speakers is low but it was advertised
in the "weekly sale and closeout specials" which are usually priced
low to get rid of them. That's why they are called sales and
closeouts.

Our website is exactly what has actually happened so far. If its
negative, it's because the company has made it negative by not
honoring an advertised sale price. After the rudeness we have been
shown and how we've been treated, we don't want the speakers or any
other items from them. We sent that email because what we want is for
them do the "right thing" and post in print that the advertised price
was a mistake, a letter to us saying that it was a mistake but they
are willing to honor their price, and to apologize for their rudeness.
We just want the letter and for this company to stop their false
advertising or bait and switch or whatever they do to consumers when
people try to buy their advertised items. That's it. Period.

As far as the speakers, we've already bought them somewhere else that
had similar prices with much better customer service.