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Archive-name: autos/chrysler-faq/general/part1
Posting-Frequency: 15 days
Last-modified: 2003/4/26
Version: 5.7a
This section is generally revised every 120 days.
- - - - - - - - - - - -
IMPORTANT. Do not attempt to respond to [EMAIL PROTECTED]
Due to spam this address DOES NOT GO ANYWHERE.
Instead, reply to faq2 at that allpar /dot/ com address.
Thank you.
- - - - - - - - - - - -
* Important Note * Chrysler generally refers to the full Chrysler Group
(Chrysler, Dodge, Jeep) or, historically, Chrysler Corporation (including
Plymouth, DeSoto, Eagle, and, while they belonged to Chrysler, Simca,
Rootes Group, Sunbeam, Singer, and AMC).
DISCLAIMER:
While every effort has been taken to insure the accuracy of the
information contained in this FAQ list compilation, the author and
contributors assume no responsibility for errors or omissions, or for
damages resulting from the use of the information contained herein.
Some of the information is presented as opinion rather than fact.
The writers and the maintainer do not claim to be authorities.
information below may be reproduced in any way IF credit is
given to the writers and maintainer; and that it is not published in
book or magazine form without the prior written permission of the
maintainer; that the maintainer receives, without asking, a FREE
copy of the final material; and that no changes are made (except for
formatting) without the express permission of the maintainer
([EMAIL PROTECTED] = David Zatz).
- - - - - - - - - - - -
If you did not obtain this FAQ from one of its
newsgroups or from the rtfm.mit.edu archives, it is probably
NOT a current edition. The latest copy may be obtained from
http://www.allpar.com/faq.html
- - - - - - - - - - - -
CONTENTS
Part 1 -
Related Resources (groups, Web sites, recall/TSB info)
Before You Post, Read This!
The Newsgroup: charter, notes, rationale
Frequently Asked Chrysler/Mopar Questions
Up and Coming
Important Chrysler folk
Part 2
What should I do...
1. ... before I post?
2. ... if I have problems with Chrysler?
3. ... if I own this car? (list of models and what to look for)
Oil Filter Discussion
List of All Engines Since 1966
1. Guide to V-8s
List of All Body Styles Since 1966
Part 3
Engine Codes
Classic Car Troubleshooting
Reading codes without a scan tool
(computer controlled, carbureted engines)
Crankcase inlet air filter, 2.2/2.5 engines.
Part 4
Driveability: engine idling, power, mileage, stalling
Transmissions
Part 5
Funny noises
Oil leaks
Temperature stuff
Part 6
Troubleshooting (except what is covered by parts 3, 4, and 5)
Related FAQs:
Neon - maintained by the Neon mailing list.
************************************************************************
BEFORE POSTING WITH COMPLAINTS/QUESTIONS
1. Check the FAQ.
2. Paranoia, overposting, and thoughtless posts are common.
Show off your intelligence and maturity.
3. Do not confuse Chrysler with your dealership,
the zone office, or the guy who picks up the phone.
4. If you are having problems with Chrysler or your dealer, read
the relevant parts of the FAQ (1,2) and the Web site.
5. The natural inclination of people who have been mistreated is
to respond to many posts. However, all companies sometimes make
lemons or fail to treat customers well. Try to restrain anger.
************************************************************************
- Related Resources:
Chrysler-Plymouth-Dodge Central Central
http://allpar.com/
* Models, history, links, and performance info
* Contains quite a bit of repair info and
more information on dispute resolution
Contact Chrysler via Net -
http://www.dcanswers.com
Phone Numbers
1-800-992-1997 Chrysler Customer Service - USA
1-800-465-2001 Chrysler Canada
1-800-626-1523 Mopar catalog of manuals, videos, books (free)
1-800-677-5782 local 5-Star Dealer locator
1-800-255-9877 adapting new vehicles for people w/disabilities.
1-800-998-1110 Neon Racing Headquarters
1(248)969-1690 Mopar Performance *technical* hot line
ONLY for Mopar Performance issues!!!
1-800 448 0944 Chrysler Electronics (direct source for
computers, etc) - also 256 464 1200
Other Resources
Plymouth Owners Club (Plymouth & Fargo 25+ years old)
203 Main St., Cavalier, North Dakota 58220
Chrysler Canada Customer Service:
Chrysler Center, P.O. Box 1621
Windsor, Ontario N9A 4H6
Chrysler Europe NV
Woluwedal 106-108, 1200 Brussels, Belgium - Europe
Chrysler Import Deutschland GmbH
Chrysler Str. 1
D- 50170 Kerpen (Germany) (02273) 957-0
Selected Mopar books, 20% off:
http://www.allpar.com/books.html
Want information on your 1967 or older car?
The Chrysler Historical Foundation, at 12501 Chrysler
Freeway, CIMS 410-11-21, Highland Park, MI 48288,
will supply you with service manuals, build records,
owner's manuals, and stock photos - all for a fee.
Newsgroups
rec.autos.makers.chrysler
rec.autos.makers.jeep+willys
alt.hi-po.mopars
alt.hi-po.mopars.neon
alt.autos.dodge.trucks
others in rec.autos.*
. wiz.mopar
Chrysler was the first make in the rec.autos.makers.* hierarchy, but
Volkswagen was the first make to have a Big Seven newsgroup.
Chrysler beat both GM and Ford to having a Big Seven newsgroup!
************************************************************************
Thanks to Gene Fusco for the Mopar Mailing List's FAQ; thanks also to
Lloyd R. Parker, Wayne Toy, Bohdan Bodnar, and Dan Stern.
*************************CONTENTS*****************************
This is divided into corporate and car sections.
I. CORPORATE
1. What does DCX mean? DaimlerChrysler
(CC used to mean Chrysler Corp, DC used to mean
Direct Connection, precursor to Mopar Performance)
DaimlerChrysler is the new name for Daimler-Benz AG,
which owns Chrysler Group, the former Chrysler
Corporation.
2. What is Chrysler's US customer service number? 800-992-1997
3. What is Chrysler's e-mail address?
They don't have one.
However, you can ask questions at http://www.dcanswers.com/
4. What about the merger / takeover?
Motivation: Chrysler execs got about $60 million in personal profit.
Daimler bought Chrysler, doubling their profits (temporarily).
They reportedly siphoned off Chrysler profits via accounting
tricks in order to make Mercedes look more profitable,
and provide an excuse to eliminate Chrysler.
Daimler got Chrysler's $8 billion war chest.
One UAW and one German union rep on the new board.
Only two Chrysler reps on the board left from original four.
Mercedes runs the show.
Chrysler, Mitsubishi, Mercedes all being fused into one big unit.
Few new `unique` Chrysler vehicles. Many plants sold.
7. What's the deal with Chrysler still using Mitsubishi engines?
Just after Chrysler phased out the last Mitsubishi engine,
Daimler announced that Chrysler would phase out all
Chrysler four cylinders in favor of Mitsubishi/Hyundai fours.
8. What's the deal with Chrysler's names in Canada and elsewhere?
Same names, different cars. Different names, same cars.
For the history, see http://www.valiant.org/canada.html
and http://www.allpar.com/world/
Dodge and Plymouth cars were both ended in Canada.
Dodge was however brought back and may go to Europe.
9. How reliable are Consumer Reports' ratings?
See the discussion at http://www.allpar.com/cr.html.
10. How can I get help for problems Chrysler won't fix?
See the discussion at http://www.allpar.com/trouble.html.
Read the Lemon-Aid Guide (by Phil Edmonston).
Keep trying the Chrysler Customer Center. Know the TSBs.
Visit nhtsa.gov
11. What's the deal with Chrysler Europe, Simca, and Talbot?
Chrysler owned Simca and Rootes/Sunbeam until the late 70s, but
sales kept going up and down (usually down). Peugeot bought them
and sold the Omni as the Talbot. They had Simca/Sunbeam engines
(Lloyd Parker). The Centura sold in Australia was a Simca (Dan Stern).
For more Simca info write to [EMAIL PROTECTED]
See http://www.allpar.com/world/ for many details.
Is the Daimler-Benz takeover the result of this karma?
12. Why are so many Chrysler dealers so awful?
Perpetual contracts. Organizational culture. Incorrect
assumptions at all levels. Zone officials who think
all customers are whiners and all dealers are honest.
13. What is Chrysler doing about it?
Five Star program which requires better processes to be
in place and does not rely solely on survey ratings
should help SOME Chrysler dealers.
However, it may be circumvented by less
scrupulous dealers with less dedicated zone reps.
Happy note: many dealers have lost their certification!
********
14. Should I use high octane gas?
Only if your car was designed for it (see your owner's manual) or if
you've advanced the timing or your engine is knocking. According to
Chrysler and others, many high-octane gasolines have a low
driveability index, which can cause long cold start times,
warm-up sags, hesitations, and driveway die outs. Under the law,
ALL gasolines sold in the US must meet certain standards for
detergent; if you really need to "drive your engine clean" get a
bottle of Techron or Mopar engine cleaner.
Turbo engines are usually designed to use either regular or premium.
Use of premium adds power.
20. Is X good for my engine? (includes Slick50)
The Toyota FAQ (Todd Haverstock) sez: "Independent labs as well
as engine manufacturer Briggs and Stratton have rendered a
verdict that Slick 50 and similar oil treatments are useless."
The Gasoline FAQ says most gasoline additives are useless.
Others have weighed in on that score, and DuPont sued to prevent
Slick 50 from using Teflon (unsuccessfully). For more details:
http://www.tfb.com/sdmc/oil.html
21. Do I have a Chrysler or Mitsubishi (MMC) engine?
See part 2.
22. Deleted.
23. What does SOHC, SMPI, etc mean? What do I have?
* DIS means distributorless ignition system. No rotor!
- Chrysler is moving past DIS to a coil-on-plug system
* SOHC and DOHC refer to the number of camshafts; one or two.
* EFI means electronic fuel injection, such as the following:
* TBI - throttle body injection; one or two injectors
spray fuel into the air as it heads to the cylinders.
* MPI uses one fuel injector for each cylinder. It sprays fuel in the
intake manifold, firing at the intake valves. These are smoother than
TBI systems, and have more power *and* better mileage.
* SMPI is sequential multiple-point injection; the injector only
fires when the fuel can go straight through the valve and into
the cylinder instead of splashing onto a closed valve.
* Direct injection sprays fuel directly into each cylinder.
This is mainly used in Diesel engines (thanks, Michael Turley!)
-- Note: all current Chrysler products use DIS and returnless
SMPI. Mitsubishi is pioneering direct injection for gas engines.
25. What kind of oil should I use in my 2.2 or 2.5 liter engine?
On February 7, 1995, a Chrysler engineer said 5W30 was best for
2.0, 2.2, and 2.5 liter non-turbo engines, for winter or
year-round in climates such as that of New Jersey.
All dealers I surveyed incorrectly recommended and used 10W30!
- In 1993 and 1998 Chrysler said 5W30 was best for all its cars.
- Dan Stern says synthetic 10W30 is better than natural 5W30.
- The benefits of 5W30 or synthetics seem greatest in cold
weather when oil is most viscous (before the engine warms).
- Even GM recommends 5W30 on their Vortec V8s.
Use Energy Conserving II and SH grades where possible.
For my car, recommended oil changes are at 6 months / 7,500
miles. I change it at 6 months or 6,000 miles. GM says many owners
do not need to change oil until 10,000 miles! If you are concerned,
use synthetic and change at 6,000.
** CHECK YOUR MANUAL **. Dealers often suggest things like changing
your antifreeze every three months to get easy money. If
you exceed Chrysler's recommendations, do the easy work yourself.
PS> Overheating after a an antifreeze change/radiator flushing
means your mechanic didn't purge the system correctly.
Be careful to thoroughly purge the system of air bubbles -
or invest in head gaskets. This is VERY important.
26. What kind of engine do I have ???
Raise the hood and check the emissions sticker. You can decode your
vehicle ID number (VIN) using most car manuals. The emissions sticker
will tell you the displacement of the engine.
27. What is a Mopar? Do I have one?
Mopar is slang for a Chrysler-produced car. Some extend it to AMCs
and to MMC products (e.g. Colt) sold by DC; and some restrict it to
high performance only. It is the name of Chrysler's parts division.
Mopar stands for MOtor PARts.
28. Which are the Diamond Star models?
Diamond Star models are those built by the Diamond Star (DSM)
plant in Illinois. This was a joint venture but is now 100%
MMC. The Stratus/Sebring/Avenger Coupes and Eclipse are
the only DSM models. The Stealth used some Chrysler technology
but was mostly Mitsubishi - and was all Japanese. The Colt,
Sapparo, FWD Challenger, and Ram 50 were re-badged Mitsubishis.
29. What are the K-cars?
Herb DaSilva:
... Chrysler used the components on the Aries/Reliant (K) in many of
its other platforms. These platforms... share similar distance
between the wheels on the same axle, and have the same suspension
design. Most K variants can swap struts (H is an exception).
K derivates include: Laser (pre-88)/Daytona (G), Shadow/Sundance
(P), LeBaron/New Yorker (J), LeBaron sedan (pre-90)/Lancer
(H), Dynasty/New Yorker/Imperial (C), Acclaim/Spirit/LeBaron sedan
(AA). Each derivative has a different wheelbase and floor pan.
The minivan is only loosely based on the K platform. (Executive
and Limousine were low-production extended-Ks, and the CSX
was a performance Sundance/Shadow).
These cars are collectively referred to as EEKs.
There is a mailing list for them at http://www.eekcars.com/
30. How do I find the fault codes stored in my engine computer?
See Part 3 of this FAQ.
32. How often should I change my trans fluid?
Check your service manual. The severe service definition means that
the vehicle is operated *primarily* in one of those conditions.
Mopar 3-speed automatic transmissions need to have oil
and filter changed when the oil gets discolored due to suspended
solids. ATF usually does not need to be changed unless
contaminated. The trans oil can get contaminated by overheating or
by severe internal wear due to abuse, especially towing.
(Mostly from Robert Muir).
4-speed automatic transmissions should have their ATF
changed every three years or so. It MUST be replaced
with ATF+4, NOT Dexron. (Newer automatics require ATF+5).
MODERN CHRYSLER TRANSMISSIONS WILL BE DESTROYED
IF YOU USE THE WRONG FLUID.
See http://www.allpar.com/fix/trans.html
Even some 3-speed DC transmissions are NOT compatible
with Dexron - read your manual !!! Or just use ATF+4
(ATF+5 for some newer models)
34. What kind of gas should I use?
Use the octane level your owner's manual recommends and the brand
you have had good luck with. If your engine knocks adjust the timing.
35. No longer relevant; deleted.
36. What about lemons?
To quote the rec.autos FAQ --
every auto manufacturer has manufactured a lemon or two; even Honda
admits to this. Please don't waste everyone's time by announcing to
the world that your `brand x' automobile is terrible, so
all brand x automobiles are terrible, so no one should ever buy a
car from the brand x company. Such articles are worse than
useless, because they cause wasted bandwidth while carrying little
or no useful information.
37. Are K&N filters worth it?
David Cooley reported on a magazine test of aftermarket air filters.
The paper filters were respectable, but the K&N and Accell filters
flowed almost 3 times as much air when dirty as clean paper filters
of the same size. The K&N passed less particulate matter than the
paper filter; as it got dirtier outside, they sprayed on a new coat
of oil (without cleaning) and found it filtered even better.
K&N filters change your engine sound, rarely need replacement,
and flow better when dirty. Other than that, you may not notice much
difference unless you have a high-efficiency exhaust and performance
engine. There has been debate over the actual filtering ability of
these filters; the power boost on TBI cars is negligible.
38. Is there anything special I should do if I have ABS?
Don't rely on it. ... Marv Miller suggests
replacing the brake fluid every 2-4 years regardless of car make.
Use only the brake fluid the car maker recommends!!! Fully
depressurize the system before adding or changing brake fluids.
39. What kind of transmission fluid should I use? Is Dexron OK?
Use ONLY what it says in your owner's manual to use. Many Chrysler
transmissions are NOT compatible with standard fluid! ATF+4
is usually the best one to use with automatic transmissions before
2001, ATF+5 after.
THIS IS AN IMPORTANT and very misunderstood issue. Please see the
discussion at the end of this part of the FAQ.
40. No longer relevant.
41. Do I have one of those evil ABS systems I heard about?
These had the Bendix ABS-10: (Thanks, G. Smith)
90-93 C body (Dynasty/New Yorker)
90-93 Y body (Imperial)
91-92 BB body (Premier/Monaco - Renault imports)
91-93 S body (Minivans - Caravan/Voyager)
Chrysler has now extended the warranty to 100,000 miles
42. Should I buy a Chrysler in its first three months of production?
Only if you're a mechanic with a sense of adventure.
(They *are* getting better!)
43. No longer relevant.
86. All other questions.
Check the ballast resistor, vacuum hoses, and computer codes.
******************* UP AND COMING ******************
This section has been replaced by http://www.allpar.com/news.html
and http://www.allpar.com/model/upcoming.html
*********************** AUTOMATIC TRANS FLUID **********************
The FAQ maintainer notes that many people have destroyed their
transmissions by using the wrong fluid.
Some people have had bad transmission problems go away
when they changed the fluid. Follow Chrysler's recommendations to the letter.
Ignore the alternative fluid (as in "if Mopar is unavailable, use...").
See http://www.allpar.com/fix/trans.html for details.
*********************** NEWSGROUP CHARTER ***********
- The Newsgroup Rec.Autos.Makers.Chrysler -- CHARTER
COVERAGE. Rec.autos.makers.chrysler was set up to cover issues related
to cars and trucks made by Dodge, Plymouth, Chrysler, Fargo, DeSoto,
Jeep, Eagle, and all other makes sold or marketed by Chrysler Corp.
BEHAVIOR. Political comments and commercial advertising will be
discouraged. However, *short* product announcements, preferably
restricted to the name, availability, and a very brief description of
the product's function (where applicable) are acceptable.
Discussion of whether Chrysler products are of good or bad quality,
lengthy comparisons to Hondas or other cars, and similar arguments and
flamewars with no foreseeable conclusion are heavily discouraged.
Participants are asked to be kind, considerate, and supportive, and to
generally keep an open, warm atmosphere so that the function of this
newsgroup may be maintained.
RATIONALE. This group is proposed to help Chrysler (CC) vehicle owners
to support each other, save money, and maximize enjoyment of their autos.
As in rec.autos.vw, Chrysler owners need a forum where they feel
unreservedly welcomed, and where they can obtain esoteric information
from involved people with similar experiences and vehicles.
This newsgroup should be general enough for those who know little about
cars to get a broad range of information and advise from, while allowing
those more into the products to exchange their views and advice.
In a world dominated by GM, Ford, and VW (Europe) products, Chrysler
owners often find discussions difficult. Most aftermarket parts and
advice are for GM and Ford owners; knowledge about Chrysler is hard to
find. The press don't cover CC as well as they could -- and CC's
dissemination of information to the press and the public is poor.
Chrysler products have quirks which most mechanics don't seem to be
aware of, leading them to replace transmissions when the fault is in a
20 cent vacuum hose, or to replace the engine computer instead of
plugging in a hose or changing a sensor. Chryslers are often seen as
ordinary American cars (unlike makes which many mechanics will admit
they are not familiar with) -- but what will work on a GM or Ford will
often not work on a Dodge. There is a vast ocean of experience in
Chrysler products out on the Internet which may help owners to save
time, money, and trouble.
CC vehicles are common enough, yet idiosyncratic enough, to deserve
their own place in the Net hierarchy -- just as Volkswagens are. In
addition, it is important for CC vehicle owners to have a place to
discuss the problems and benefits of ownership, to exchange detailed
information and personal experiences, in a supportive and positive
atmosphere. In short, I hope to develop a group as vibrant and helpful
as the Mopar mailing list or the rec.autos.VW group have been, while
making this group accessible to all Dodge, Plymouth, Jeep, Eagle, and
Chrysler owners, even those who don't know what a Mopar is.
*********************** IMPORTANT DC FOLK ***********
DaimlerChrysler, 1000 Chrysler Drive, Auburn Hills, MI 48326-2766
This list was provided by a customer, not a staffer. Names may have
changed. This list is from 2001.
Dieter Zetsche, President, CIMS 485-15-62
Thomas G. Denomme, Vice Chairman and CAO, CIMS 485-15-10
Bob Johanas, National Customer Relations Director
Caron Meako, Admin to Bob Johanas
Joan Smith, Supervisor and Manager to Call Center
Dionne Hopkins, Senior Staff (Customer Complaint Department)
Lori Johnson, Senior Staff (Customer Complaint Department)
Chrysler Customer Center, CIMS 429-03-03
(end of FAQ part 1)
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