Re: Overbooking of TGVs

Phil Richards <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>...
> On 1 Dec 2003 13:00:10 -0800 P.L.Guillemin <[EMAIL PROTECTED]> 
> said...
> 
> > And/Or introduce more incentives for passengers to release unused
> > seats pre-departure.
> 
> A full refund or exchange on to another service (the latter paying any 
> difference in fare if applicable) is not unreasonable IMO. 

Agreed. Refunds for lower fares could be restricted to a voucher for
100% of the amount rather than cash...


> Passengers really would like to have 
> a clear picture of whether or not they can travel. And who would tell 
> you're turned away and at what point?

Maybe by SMS/email/ for passengers entered on a waiting list...


> Of course other than Eurostar there is no check in 
> procedure for trains....

More and more TGV services now have pre-boarding ticket checks.

Something I omitted to say previously is that members of SNCF Frequent
Traveller Program ("Grand Voyageur") may use TGVs that are adjacent to
that where they have reserved (and also those that run +/- 1hr)
without having to change their reservation beforehand. They also
benefit from a priority placing, before other overbooked passengers.


Best regards.

Phil