Re: Overbooking of TGVs

On 1 Dec 2003 13:00:10 -0800 P.L.Guillemin <[EMAIL PROTECTED]> 
said...

> And/Or introduce more incentives for passengers to release unused
> seats pre-departure.

A full refund or exchange on to another service (the latter paying any 
difference in fare if applicable) is not unreasonable IMO. 

> Alternatively, operators could sell a few tickets in excess of
> capacity, with warning the buyer that he/she will be turned away (with
> a complete and immediate refund + a little voucher) if there are no
> seats available...

Not sure if that will be well liked. Passengers really would like to have 
a clear picture of whether or not they can travel. And who would tell 
you're turned away and at what point? This sounds too much like the 
overbooking of airlines, the exception there being that airlines won't 
tell you the flight is overbooked and you might have to step down until 
you come to check in. Of course other than Eurostar there is no check in 
procedure for trains....

-- 
Phil Richards, London, UK
European Rail Mailing List: http://groups.yahoo.com/group/europeanrail/