Re: duff kids video from Tesco

"Suz" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Hi
> I ordered some kids video's on special offer from Tesco earlier this year.
> I have brought them out one by one to cheer up the kids (and keep them
> still) when they are convalescing from bugs.  All six so far have been
> grand - Bob the Builer etc the usual.  However the last one, Brambly Hedge
> the Autumn Story, I kept until, obviously, autumn.  Kids have flu so I
stuck
> it on today and it is totally blank.  It has never been recorded on - the
> numbers stay at zero when you wind forward.  I rang Tesco and they weren't
> interested.  They said if you don't check them within seven days then
tough.
> I expected to hear at least 3 months, but thought I would try anyway.
>
> Any advice as to what I can do.  I'm am getting conflicting messages on
> this.
> TIA
> Suzanne



Your consumer rights state that 'if the product was faulty at the point of
sale' you have the rights to a refund for upto a year.
It is now down to tescos to prove that it was not faulty at the point of
sale rather than you proving it was unfit for sale.  Continue with your
complaint with these in mind.  You have been sold faulty stuff that is not
fit for its intended use.  If you are on the phone, ask for a manager , just
keep repeating the questions you have, over and over, don't let them put
down the phone - don't argue just keep on and on and on and on.

You also have the right to take the products back to a local store, they are
not franchises they are a national company with multi outlets and can deal
with web orders in any store.


You have every right to a full refund. Keep going!


Barry
http://www.discount-voucher.co.uk/chocolate_stocking_competition.asp



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