[RESUME] CA-WOODLAND - Information Technology - PC Specialist

MICHAEL C. STEWART
Woodland, CA 95776-4295

Email: [EMAIL PROTECTED]


Dear Sir,

Enclosed please find my resume. I am seeking a hands-on computer
technician / technical support position. 

I am looking forward to meeting you to discuss the possibilities of
joining your company.

I feel that I have much to offer your company. Please contact me at
the above numbers.

Thank you for your consideration.



Sincerely,

Michael C. Stewart



SUMMARY:

I have been in the industry for over 10 years.  I specialize in
trouble shooting hardware and software, and am a hands-on person and
who enjoys working with people.


SKILLS:

Windows NT 4.0, Novell 4.11, NT 3.51, Windows 2000, Windows 98,
Windows 95, Windows 3.1, 3.11, DOS, TCP/IP, Networking, Disinfecting
Viruses. Installing hardware and software. Adds/Moves/Changes/Voice
Mail with Northern Telecom Option 61c switch.

Experience with IBM compatible computers. This includes the knowledge
of building IBM compatible computers from scratch. Also, Electronic
Mail systems (E-MAIL). MS-DOS version 6.22 Operating system and most
uses of the batch file language. Also familiar with most word
processors on the market which includes the Microsoft office suites
(MS Word, MS Excel, MS Power Point). Also the skills in disinfecting
viruses using McAfee, Symantec (Norton), FPROT, Trend Micro anti-virus
software.


PROFESSIONAL EXPERIENCE:

04/2003 - Present     Seminis Vegetable Seeds   Woodland, CA
Supervisor: Eldon Larson
Position: Shipping Receiving Clerk


01/1998  05/2001    Seminis Vegetable Seeds   Woodland, CA

Supervisor: Walt Wright
Position: Lead Computer Technician, Telecommunications Administrator

03/1999 - Promoted to: Lead LAN Administrator, Lead Email
Administrator, Lead Internet Web Server (IIS 4.0) Administrator.

I was assigned to be the project manager to oversee and coordinate the
installation of a $350,000 Northern Telecom telephone system. This
telephone system is state of the art and most large businesses, motels
and Hospitals use this system. It's the same one Hewlett Packard uses
but on a smaller scale.

My duties include telephone administration as maintaining new
employees new Direct In Dial (DID) telephone number, interoffice
extension, voice mail accounts and all facets of being a telephone and
voice mail administrator.

Other duties include being the sites Computer Technician. I maintain
200 users on site with fixing hardware/software problems and
installing company-approved software. Most computers use Windows98,
Outlook98/Exchange and Microsoft Office Suites.

I was also responsible for new hires as in setting up and maintain
their LAN accounts using Novell 4.11, Email accounts using Microsoft
Exchange Server 5.5, Telephone and Voice Mail accounts using Northern
Telecom Option 61c switch.


02/1997 - 06/1997   Mini Systems Technical Services  Sacramento, CA

Supervisor: Ray McCoy
Position: Regional Technical Service Manager
Contracted to Pacific Bell

I worked for IBM Global Services as a Regional Technical Service
Manager. My responsibilities included trouble shooting software/
hardware problems on desktop and laptop computers. Problem resolution
in a timely manor for over 50 remote sites from north of the Golden
Gate Bridge to the Oregon Border.

My daily duties included answering tickets from our SPOC and call the
customer on the telephone to help fix their software problems, or
drive to their site and fix it. Most sites run Windows For Work Groups
v3.11, and some NT 4.0 workstations.

Additional responsibilities included supporting over 1000 persons and
installing company approved software as needed by the customer.
Usually new products and upgrade releases of company created software.

03/1996 - 02/1997    Aerotek Contract Services  Sacramento, CA

Supervisor: David Hollis
Position: Desktop Service Group
Contracted to Blue Shield of California

I administered Windows NT Server logon accounts, network security, and
Microsoft Mail accounts. Daily duties include scheduling service calls
for hardware support and server support, and coordinated completion of
hardware repairs by outside contractors. Additional responsibilities
include maintaining backup control for 3 NT servers (Backup Exec v6.0
backup software), and maintaining dial-in capabilities for remote
users.

Another daily responsibility was to provide desktop support for
Windows for Work Groups 3.11; Microsoft Office applications (Word,
Excel, Mail) and 3270 terminals, both stand-alone and through PC
software emulation.

My duties included supporting over 500 people at 4 sites with software
trouble shooting, installing new software, and maintaining account
status.


07/1995 - 02/1996  Alternative Resources Corporation  Roseville, CA

Supervisor: Doug Gack
Position: Telecommute Configuration
Contracted to Hewlett Packard

I was part of the Telecommute Configuration team and install the
remote access software on desktop and laptop computers using Windows
for Work Groups v3.11. My daily duties include configuring the
Networking module with IP Addresses and installing additional software
as needed by the customer. This usually includes word processing,
spreadsheet and presentation package software.

Additional responsibilities include training the customer on how to
use the newly installed software so they can use remote access from
home. Telephone support and system-troubleshooting PC's using software
diagnostics and hardware repair.