Re: Thoughts on auditing

"Craig Cochran" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Howdy, folks:
>
>
> 2) Auditors (even internal auditors) should never propose fixes,
> remedies, or suggestions for corrective action. This short-circuits
> the problem solving process and encourages laziness. It also takes
> away the ownership for the corrective action. Even when pressed for
> ideas, the auditor should defer to the auditee's creativity and
> knowledge of their process.
---snip---

Here is the prefect example of just why a cumbersome quality assurance
system can end up costing much more than the payback. The system itself
prevents the right medicine. My success in manufacturing, including systems
development, marketing and business management, is in three steps. One is
observation - people observe and make tick marks every time they see a
problem/opportunity. Few organizations have the resources to tackle every
problem/opportunity when first observed. By everybody taking notes and
ticking repeats, everybody is developing an on-the-fly Pareto which at
week's end will show clearly which problem/opportunity should be tackled
before it becomes a major problem. Once the problem/opportunity of that
week, or time period, has been defined, projects are launched which give
people the chance to show themselves by doing unusual things during coffee
breaks and lunches that further the organization's objectives and provides
the opportunity for senior management to give pats on the back -
recognition. Which in turn creates a success spiral within the organization.
The third step is in implementation and process discipline.

With a success spiral in place, you can expect 200% efficiency from key
personnel and the creating of a super energized and enthusiastic, innovative
and creative environment. Ergo, nothing ever goes out of control because the
system is so robust that, like a good car engine, will run 200,000 miles
without a single cylinder ever misfiring.

Focus your energy in creating robust systems that will yield at least 130%
of what you think you need. Then forever look for improvements.

Wayne
www.rcsailcars.com my son's new and exciting fun in the wind and sun
sport...