Re: Define Quality Manager

On Wed, 5 Nov 2003 10:20:03 +1000, "Andrew Baker"
<[EMAIL PROTECTED]> wrote:

>One of the problems with meeting or exceeding all objectives is that it
>implies objectives are set too low.

How does it imply that ?

The post asked about a "Quality" Manager. Not every manager will be up
to it so their objectives will necessarily be challenging. In a sense
the "Quality" manager will be an ideal.

>By definition, "Continuous process improvement" means that you will never
>meet all of your objectives, or if you do you are not monitoring and
>adapting your objectives to best improve quality.

See above.

Continual Improvement is a process not an objective

>The definition that Rick gave is both qualitative and quantative (by stating
>metrics, even though fiugures are not stated) and displayes a continuous
>improvement focus.

Objectives must always be quantities or they are not well formed and
you will not be able to demonstrate that you have achieved them.

John