Re: mail order questions

In article <[EMAIL PROTECTED]>, brian <[EMAIL PROTECTED]>
wrote:

> I am new to starting my own business. in a few weeks I will be taking
> orders for  product I created. if a person mails in thier order do
> they expect it to be shipped out the next day or are 3,4 week lead
> times are still acceptable.

If you clearly state the expected delivery time, it shouldn't be
too much of a problem.  When I order something, I expect to get it
right away.  In fact, I will search out places that can do it in
one or two days if it is an option.  The common exception would
be something that is custom made for each order, or is artistic
in nature.  People expect that to take time.

> If a person see an interesting ad, they go
> to the web site, and I tell them These thing are created in my
> bathromm or garage, would that hurt my credibility. Do all website
> visitors expect every small business to put on corporate airs?

I don't know if you need to tell them this level of detail.  You
want to avoid telling people things that would make them think
that you are fly by night, and might just keep their money and
not send the product.

Also, if these ads are print ads, make sure you give a way to order
that does not require the Internet...there are still a lot of folks
out there that avoid the net when possible.

-john-

-- 
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John A. Weeks III            952-432-2708         [EMAIL PROTECTED]
Newave Communications                       http://www.johnweeks.com
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