I bought a Neptune Washer

I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized 
Maytag Dealer (the only product they sell). I was willing to pay over 
$1200 (for just a washer) in order to have a machine that would be 
worry free from maintenance issues for at least seven years (after 
buying the extended service warranty that is) and was more than 
guaranteed by the salesperson this washer would WASH those ever large 
comforters (the only reason I would even consider a washer ever being 
worth this type of money). 

Well it does not wash comforters any better than the $300 model and it 
tends to tear holes in the fabric as well. As the salesperson stated 
"if you can get it in the machine and shut the door, it will clean 
it", I think they should have said, it will shred it. smile 

It has proved to me that home models are not up to laundry mat 
capacity yet, even though they would like to make you think so, in 
order to charge the big bucks. 

The biggest issue I have had with Maytag is when it comes to service. 
The friendly guy whose is always asleep at the office because they 
have so few failures, is probably asleep, because they have so few 
customers. 

November 2003: 

The very week I called my extended warranty service contract number to 
arrange to have the rubber gasket replaced on my beautiful worry free 
Neptune washer (this is the gasket between the door and the drum, 
which had totally separated into cracks along the whole rubber seal) 
happened to be the very same day I called Sears to repair an 
electrical wiring issue on my brand new Sears convection cook top 
range. I have an extended service warranty package with Sears as well. 

The Sears Warranty department scheduled to be out to get my stove 
fixed in about three days. After hanging up with them, I called Maytag 
to get an appointment for my washer. Their spiel was first: this 
gasket defect was not an extended service warranty issue, that it fact 
it was a manufacturers defect and the Maytag manufacturing company 
direct, would have to fix it, but they would be happy to quickly 
transfer me there, did so, and hung up. As you guess, Maytag Company, 
said oh the manufacturer's warranty has expired, so you will need to 
go back to your Extended Warranty Service Dealer to get it fixed, so 
call them back at the number you started out first at. Getting the big 
picture? 

So I called the Extended Warranty Service people back and they were 
trying to get me to go through the big loop again, until I said no, 
you are going to take care of this problem and you are going to stay 
on line with me while it is being done. After being put on hold a 
couple of times, no one seemed to be able to figure out, who was going 
to get stuck with this bill, but kept trying to pass the problem off 
on someone else. Getting the even bigger picture? 

Finally the Extended Service Warranty person said, he had made 
arrangements with my local Maytag Store, you know the store I spent 
the $1200 at, to come out an install my gasket after they mail it to 
me. When the gasket arrives, their will be a number to call inside, 
just call it and they will come out and put it on for you. 

Well that gasket arrived, and guess what, there was no number in the 
package to call to get it installed. Surprised, not really. 

I called my local Maytag store, and told him the Extended Service 
Warranty group said he would be the one to install the gasket and he 
said, oh we only come out to your area once a week, and we have 
already missed your day. How about next Friday, that would be another 
week a way. Let's see, I have already been without a washer (totally 
now for two weeks, what is one more week). 

Well folks, guess what, today is that next Friday, and guess who 
called. Yep, my friendly Maytag repairman. His ONE and only repairman 
came down with the flu (the day after Thanksgiving), and he just won't 
be able to make it out. 

No apology that I have been without a washer for three weeks now, but 
he did offer TO MAKE AN EXCEPTION and come out to my area before their 
normal Fridays for this area. He said you know my repairman is open 
all next week, pick a date. I said that will be fine, the only day I 
would not would be available would be on Wednesday. He then suggests, 
oh well then, why don't we just make it next Friday anyway. Really? 
Lets see that makes 4 weeks without a washer. I don't know how much 
dirty laundry you have by then, but we are talking about wearing those 
shorts one more time inside out. smile 

As for Sears, they came out in the three days they said they would, 
fixed my beautiful Frigidaire stove the very day they came out, and it 
didn't cost me a buck. 

I called, they came, they delivered! I am a happy camper! 

As for Maytag, the laundry is still piling up, along with all bullshit 
to get them to do their job. 

If you want service, go to Sears. If you want a hassle, go to Maytag. 

Washerlessincolorado