Re: anyone ever return a DVD Recorder to Walmart?

On Sat, 08 Nov 2003 16:49:47 GMT, Jim Kent <[EMAIL PROTECTED]>
wrote:

>On Mon, 3 Nov 2003 11:24:25 -0500, Stan Brown
><[EMAIL PROTECTED]> wrote:
>
>>If "not liking it" is your reason for return, that would imply 
>>you've tried it out and it worked but you've changed your mind. Why 
>>should a retailer accept it for a full refund under those 
>>circumstances?
>
>Nonsense.  You have 0 opportunity to test out the device in the store.
>You have no objective assessment of its merits.  Why, in the absence
>of a total-satisfaction guarantee, would you risk taking it home and
>finding that you disliked the way it worked?  Sure, it might record,
>but suppose, by design, it only uses 70% of the capacity of the disk,
>and they conveniently forgot to mention that?  Or perhaps the menu
>system sucks worse than George Bush (is that possible???)?  Or it
>makes a whining sound that irritates the hell out of you?  All might
>be "normal", but all make the product unsuitable for you.  Why is that
>not a legitimate reason for return?
>
>Retailers have liberal return policies for a reason.  If there's too
>much risk on the customers' part in making a purchase, they won't buy
>anything.  Get the product in their hands, with the assurance that
>they can take it back of they don't like it, and most likely they'll
>keep it.  And in those cases where the product is a real turd, it
>SHOULD be returned as a lesson to the manufacturer. 


Did you know that there are places online where you can <gasp> read
end-user reviews of many consumer products.  Perhaps looking into that
should be one of the steps in the purchase decision.