Re: anyone ever return a DVD Recorder to Walmart?

(lighthearted response...honest)

yes it's always the abusers that mess things up for me...it's that way 
at work too, one person does something wrong, next thing you know it, we 
aren't allowed to breath our own air.

Oh how I WISH I could rent this recorder, but until the corporate world 
rents what I need, I have to just rely on walmart because they are so 
understanding.  I'll say it again, the corporate world makes the rules, 
we just live by them.  I am at their mercy so I just study the rules and 
obey.

So if they didn't want to accept certain things (like they DO spell out 
Sony products are not returnable), they would have a policy saying so. 
I'm a firm believer that there are hundreds of high level, high paid 
managers that think of these policies to maximize the profits of the 
company. (and someone thought of the sony exclusion) And if a policy 
turns out to be not profitable, they will change it. Also don't forget, 
for the x times someone returns something, I'm willing to bet the amount 
 of things that flow out of walmart greatly exceeds the amount that is 
returned.  I haven't checked out walmart's stock, but I bet it's not 
doing too badly. plus what's wrong with a discounted returned item? It 
gives another person the chance to own something they may not have had 
the chance to own when it was full price. Aren't I actually doing this 
person a favor ;)

I agree in your case you should have gotten the restocking fee. And 
actually I think you will find it better now that you have a written 
policy just in case she comes back. It's safer for everyone to just 
point to the sign and say "see, that's the policy!"  They do that at 
work all the time. (or at least when it suits their needs)

PS Stan would not approve of your inaccurate email address...but I'm 
sure you care just as much as I do. :)

This sure has been fun but I guess no one can really answer my question.

Evan Platt wrote:

> On Mon, 03 Nov 2003 21:30:10 GMT, Larry C. <[EMAIL PROTECTED]>
> wrote:
>
>
> > Note that "does not meet your expectations" and "I changed my mind" are
> > not the same thing. If you buy something and it doesn't do what you
> > thought it would, then return it.   If you are not sure you want something
> > you shouldn't buy it.  I don't understand the logic that a retailer should
> > be expected to allow users to finish their shopping at home.  That is an
> > abuse of the return privileges.
>
>
> We're a corporate cellular store - we sell mainly to corporate stores,
> but due to our location, we get the occasional walk in retail
> customer. A customer bought a Nextel as a Christmas gift for her
> husband - this was late November of last year. Due to the
> circumstances, we advised her we don't have a stated return policy -
> the normal 30 days applies, but we'd extend it since the gift wouldn't
> be given until Christmas. Well, she didn't come back until March. And
> expected a full 100% return. Well, we told her that we'd take it back,
> but charge a 15% restocking fee (the battery included with the phone,
> which has a one year warranty from date of manufactur was now 4+
> months old). She advised we never told her that there'd be a
> restocking fee. We told her we advised she could return SHORTLY after
> Christmas, not March. She said if we didn't honor this, she'd write to
> the Better Business Bureau, the FTC, the FCC, the CIA, the FBI, you
> get the point. We gave her a full refund, but I gurantee you - she is
> NOT welcome back here.
>
> And, the next day, we put up our first ever needed return policy which
> states our return terms.
>
> It only takes one person abusing it to ruin it for everyone else.
>
> If you're not sure you like a certain product, find a place to rent
> it. Don't buy it then return it. A store then will be forced to give
> you a refund, then sell the product at a discounted price, thereby
> loosing money.
> To e-mail me, remove theobvious from my e-mail address.