Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

I had to call Maytag and they would not replace the gasket, even though it
was a defect, until the service man called them.

I just got rid of mine. I had it repaired about a year ago. An now something
else went wrong. The service man wanted $300.00 to repair it.

I just bought a new one, different brand with extended warranty all for
under $300.00. And does the job.


"Art Begun" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Mine is one of the original Neptunes and the gasket never failed in
> about 6 years of use but Maytag recently replaced it for free with a
> mildew resistent one.  They are bending over backwards to keep Neptune
> buyers happy, in my experience anyway.
>
>
>
> "Zilla" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
> > Interesting!
> >
> > I've had mine for four years now, and with 3 kids, the washer
> > is used once every 2-3 days and have had no problem with
> > mine yet. X my fingers, but I will keep an eye on the gasket.
> >
> > --
> > - Zilla
> >   Cary, NC
> >   (Remove XSPAM)
> >
> >
> > "washerlessincolorado" <[EMAIL PROTECTED]> wrote in message
> > news:[EMAIL PROTECTED]
> > > I bought a Neptune Washer Jan 01 in Ft. Collins CO at an
> authorized
> > > Maytag Dealer (the only product they sell). I was willing to pay
> over
> > > $1200 (for just a washer) in order to have a machine that would be
> > > worry free from maintenance issues for at least seven years (after
> > > buying the extended service warranty that is) and was more than
> > > guaranteed by the salesperson this washer would WASH those ever
> large
> > > comforters (the only reason I would even consider a washer ever
> being
> > > worth this type of money).
> > >
> > > Well it does not wash comforters any better than the $300 model
> and it
> > > tends to tear holes in the fabric as well. As the salesperson
> stated
> > > "if you can get it in the machine and shut the door, it will clean
> > > it", I think they should have said, it will shred it. smile
> > >
> > > It has proved to me that home models are not up to laundry mat
> > > capacity yet, even though they would like to make you think so, in
> > > order to charge the big bucks.
> > >
> > > The biggest issue I have had with Maytag is when it comes to
> service.
> > > The friendly guy whose is always asleep at the office because they
> > > have so few failures, is probably asleep, because they have so few
> > > customers.
> > >
> > > November 2003:
> > >
> > > The very week I called my extended warranty service contract
> number to
> > > arrange to have the rubber gasket replaced on my beautiful worry
> free
> > > Neptune washer (this is the gasket between the door and the drum,
> > > which had totally separated into cracks along the whole rubber
> seal)
> > > happened to be the very same day I called Sears to repair an
> > > electrical wiring issue on my brand new Sears convection cook top
> > > range. I have an extended service warranty package with Sears as
> well.
> > >
> > > The Sears Warranty department scheduled to be out to get my stove
> > > fixed in about three days. After hanging up with them, I called
> Maytag
> > > to get an appointment for my washer. Their spiel was first: this
> > > gasket defect was not an extended service warranty issue, that it
> fact
> > > it was a manufacturers defect and the Maytag manufacturing company
> > > direct, would have to fix it, but they would be happy to quickly
> > > transfer me there, did so, and hung up. As you guess, Maytag
> Company,
> > > said oh the manufacturer's warranty has expired, so you will need
> to
> > > go back to your Extended Warranty Service Dealer to get it fixed,
> so
> > > call them back at the number you started out first at. Getting the
> big
> > > picture?
> > >
> > > So I called the Extended Warranty Service people back and they
> were
> > > trying to get me to go through the big loop again, until I said
> no,
> > > you are going to take care of this problem and you are going to
> stay
> > > on line with me while it is being done. After being put on hold a
> > > couple of times, no one seemed to be able to figure out, who was
> going
> > > to get stuck with this bill, but kept trying to pass the problem
> off
> > > on someone else. Getting the even bigger picture?
> > >
> > > Finally the Extended Service Warranty person said, he had made
> > > arrangements with my local Maytag Store, you know the store I
> spent
> > > the $1200 at, to come out an install my gasket after they mail it
> to
> > > me. When the gasket arrives, their will be a number to call inside
> ,
> > > just call it and they will come out and put it on for you.
> > >
> > > Well that gasket arrived, and guess what, there was no number in
> the
> > > package to call to get it installed. Surprised, not really.
> > >
> > >  I called my local Maytag store, and told him the Extended Service
> > > Warranty group said he would be the one to install the gasket and
> he
> > > said, oh we only come out to your area once a week, and we have
> > > already missed your day. How about next Friday, that would be
> another
> > > week a way. Let's see, I have already been without a washer
> (totally
> > > now for two weeks, what is one more week).
> > >
> > > Well folks, guess what, today is that next Friday, and guess who
> > > called. Yep, my friendly Maytag repairman. His ONE and only
> repairman
> > > came down with the flu (the day after Thanksgiving), and he just
> won't
> > > be able to make it out.
> > >
> > > No apology that I have been without a washer for three weeks now,
> but
> > > he did offer TO MAKE AN EXCEPTION and come out to my area before
> their
> > > normal Fridays for this area. He said you know my repairman is
> open
> > > all next week, pick a date. I said that will be fine, the only day
> I
> > > would not would be available would be on Wednesday. He then
> suggests,
> > > oh well then, why don't we just make it next Friday anyway.
> Really?
> > > Lets see that makes 4 weeks without a washer. I don't know how
> much
> > > dirty laundry you have by then, but we are talking about wearing
> those
> > > shorts one more time inside out. smile
> > >
> > > As for Sears, they came out in the three days they said they
> would,
> > > fixed my beautiful Frigidaire stove the very day they came out,
> and it
> > > didn't cost me a buck.
> > >
> > > I called, they came, they delivered! I am a happy camper!
> > >
> > > As for Maytag, the laundry is still piling up, along with all
> bullshit
> > > to get them to do their job.
> > >
> > > If you want service, go to Sears. If you want a hassle, go to
> Maytag.
> > >
> > > Washerlessincolorado
> >
> >
>
>