Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

Mine is one of the original Neptunes and the gasket never failed in
about 6 years of use but Maytag recently replaced it for free with a
mildew resistent one.  They are bending over backwards to keep Neptune
buyers happy, in my experience anyway.



"Zilla" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Interesting!
>
> I've had mine for four years now, and with 3 kids, the washer
> is used once every 2-3 days and have had no problem with
> mine yet. X my fingers, but I will keep an eye on the gasket.
>
> -- 
> - Zilla
>   Cary, NC
>   (Remove XSPAM)
>
>
> "washerlessincolorado" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
> > I bought a Neptune Washer Jan 01 in Ft. Collins CO at an
authorized
> > Maytag Dealer (the only product they sell). I was willing to pay
over
> > $1200 (for just a washer) in order to have a machine that would be
> > worry free from maintenance issues for at least seven years (after
> > buying the extended service warranty that is) and was more than
> > guaranteed by the salesperson this washer would WASH those ever
large
> > comforters (the only reason I would even consider a washer ever
being
> > worth this type of money).
> >
> > Well it does not wash comforters any better than the $300 model
and it
> > tends to tear holes in the fabric as well. As the salesperson
stated
> > "if you can get it in the machine and shut the door, it will clean
> > it", I think they should have said, it will shred it. smile
> >
> > It has proved to me that home models are not up to laundry mat
> > capacity yet, even though they would like to make you think so, in
> > order to charge the big bucks.
> >
> > The biggest issue I have had with Maytag is when it comes to
service.
> > The friendly guy whose is always asleep at the office because they
> > have so few failures, is probably asleep, because they have so few
> > customers.
> >
> > November 2003:
> >
> > The very week I called my extended warranty service contract
number to
> > arrange to have the rubber gasket replaced on my beautiful worry
free
> > Neptune washer (this is the gasket between the door and the drum,
> > which had totally separated into cracks along the whole rubber
seal)
> > happened to be the very same day I called Sears to repair an
> > electrical wiring issue on my brand new Sears convection cook top
> > range. I have an extended service warranty package with Sears as
well.
> >
> > The Sears Warranty department scheduled to be out to get my stove
> > fixed in about three days. After hanging up with them, I called
Maytag
> > to get an appointment for my washer. Their spiel was first: this
> > gasket defect was not an extended service warranty issue, that it
fact
> > it was a manufacturers defect and the Maytag manufacturing company
> > direct, would have to fix it, but they would be happy to quickly
> > transfer me there, did so, and hung up. As you guess, Maytag
Company,
> > said oh the manufacturer's warranty has expired, so you will need
to
> > go back to your Extended Warranty Service Dealer to get it fixed,
so
> > call them back at the number you started out first at. Getting the
big
> > picture?
> >
> > So I called the Extended Warranty Service people back and they
were
> > trying to get me to go through the big loop again, until I said
no,
> > you are going to take care of this problem and you are going to
stay
> > on line with me while it is being done. After being put on hold a
> > couple of times, no one seemed to be able to figure out, who was
going
> > to get stuck with this bill, but kept trying to pass the problem
off
> > on someone else. Getting the even bigger picture?
> >
> > Finally the Extended Service Warranty person said, he had made
> > arrangements with my local Maytag Store, you know the store I
spent
> > the $1200 at, to come out an install my gasket after they mail it
to
> > me. When the gasket arrives, their will be a number to call inside
,
> > just call it and they will come out and put it on for you.
> >
> > Well that gasket arrived, and guess what, there was no number in
the
> > package to call to get it installed. Surprised, not really.
> >
> >  I called my local Maytag store, and told him the Extended Service
> > Warranty group said he would be the one to install the gasket and
he
> > said, oh we only come out to your area once a week, and we have
> > already missed your day. How about next Friday, that would be
another
> > week a way. Let's see, I have already been without a washer
(totally
> > now for two weeks, what is one more week).
> >
> > Well folks, guess what, today is that next Friday, and guess who
> > called. Yep, my friendly Maytag repairman. His ONE and only
repairman
> > came down with the flu (the day after Thanksgiving), and he just
won't
> > be able to make it out.
> >
> > No apology that I have been without a washer for three weeks now,
but
> > he did offer TO MAKE AN EXCEPTION and come out to my area before
their
> > normal Fridays for this area. He said you know my repairman is
open
> > all next week, pick a date. I said that will be fine, the only day
I
> > would not would be available would be on Wednesday. He then
suggests,
> > oh well then, why don't we just make it next Friday anyway.
Really?
> > Lets see that makes 4 weeks without a washer. I don't know how
much
> > dirty laundry you have by then, but we are talking about wearing
those
> > shorts one more time inside out. smile
> >
> > As for Sears, they came out in the three days they said they
would,
> > fixed my beautiful Frigidaire stove the very day they came out,
and it
> > didn't cost me a buck.
> >
> > I called, they came, they delivered! I am a happy camper!
> >
> > As for Maytag, the laundry is still piling up, along with all
bullshit
> > to get them to do their job.
> >
> > If you want service, go to Sears. If you want a hassle, go to
Maytag.
> >
> > Washerlessincolorado
>
>