Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

Interesting!

I've had mine for four years now, and with 3 kids, the washer
is used once every 2-3 days and have had no problem with
mine yet. X my fingers, but I will keep an eye on the gasket.

-- 
- Zilla
  Cary, NC
  (Remove XSPAM)


"washerlessincolorado" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
> Maytag Dealer (the only product they sell). I was willing to pay over
> $1200 (for just a washer) in order to have a machine that would be
> worry free from maintenance issues for at least seven years (after
> buying the extended service warranty that is) and was more than
> guaranteed by the salesperson this washer would WASH those ever large
> comforters (the only reason I would even consider a washer ever being
> worth this type of money).
>
> Well it does not wash comforters any better than the $300 model and it
> tends to tear holes in the fabric as well. As the salesperson stated
> "if you can get it in the machine and shut the door, it will clean
> it", I think they should have said, it will shred it. smile
>
> It has proved to me that home models are not up to laundry mat
> capacity yet, even though they would like to make you think so, in
> order to charge the big bucks.
>
> The biggest issue I have had with Maytag is when it comes to service.
> The friendly guy whose is always asleep at the office because they
> have so few failures, is probably asleep, because they have so few
> customers.
>
> November 2003:
>
> The very week I called my extended warranty service contract number to
> arrange to have the rubber gasket replaced on my beautiful worry free
> Neptune washer (this is the gasket between the door and the drum,
> which had totally separated into cracks along the whole rubber seal)
> happened to be the very same day I called Sears to repair an
> electrical wiring issue on my brand new Sears convection cook top
> range. I have an extended service warranty package with Sears as well.
>
> The Sears Warranty department scheduled to be out to get my stove
> fixed in about three days. After hanging up with them, I called Maytag
> to get an appointment for my washer. Their spiel was first: this
> gasket defect was not an extended service warranty issue, that it fact
> it was a manufacturers defect and the Maytag manufacturing company
> direct, would have to fix it, but they would be happy to quickly
> transfer me there, did so, and hung up. As you guess, Maytag Company,
> said oh the manufacturer's warranty has expired, so you will need to
> go back to your Extended Warranty Service Dealer to get it fixed, so
> call them back at the number you started out first at. Getting the big
> picture?
>
> So I called the Extended Warranty Service people back and they were
> trying to get me to go through the big loop again, until I said no,
> you are going to take care of this problem and you are going to stay
> on line with me while it is being done. After being put on hold a
> couple of times, no one seemed to be able to figure out, who was going
> to get stuck with this bill, but kept trying to pass the problem off
> on someone else. Getting the even bigger picture?
>
> Finally the Extended Service Warranty person said, he had made
> arrangements with my local Maytag Store, you know the store I spent
> the $1200 at, to come out an install my gasket after they mail it to
> me. When the gasket arrives, their will be a number to call inside,
> just call it and they will come out and put it on for you.
>
> Well that gasket arrived, and guess what, there was no number in the
> package to call to get it installed. Surprised, not really.
>
>  I called my local Maytag store, and told him the Extended Service
> Warranty group said he would be the one to install the gasket and he
> said, oh we only come out to your area once a week, and we have
> already missed your day. How about next Friday, that would be another
> week a way. Let's see, I have already been without a washer (totally
> now for two weeks, what is one more week).
>
> Well folks, guess what, today is that next Friday, and guess who
> called. Yep, my friendly Maytag repairman. His ONE and only repairman
> came down with the flu (the day after Thanksgiving), and he just won't
> be able to make it out.
>
> No apology that I have been without a washer for three weeks now, but
> he did offer TO MAKE AN EXCEPTION and come out to my area before their
> normal Fridays for this area. He said you know my repairman is open
> all next week, pick a date. I said that will be fine, the only day I
> would not would be available would be on Wednesday. He then suggests,
> oh well then, why don't we just make it next Friday anyway. Really?
> Lets see that makes 4 weeks without a washer. I don't know how much
> dirty laundry you have by then, but we are talking about wearing those
> shorts one more time inside out. smile
>
> As for Sears, they came out in the three days they said they would,
> fixed my beautiful Frigidaire stove the very day they came out, and it
> didn't cost me a buck.
>
> I called, they came, they delivered! I am a happy camper!
>
> As for Maytag, the laundry is still piling up, along with all bullshit
> to get them to do their job.
>
> If you want service, go to Sears. If you want a hassle, go to Maytag.
>
> Washerlessincolorado