Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

Only if we can get the Kiddy battle on comp.home.automation moved to
my.company.thinks.your mamma.wears.armyboots.that.arent.bass.alt.bozos!

Sorry, I didn't realize that this became a cross post!


"Chuck Y" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Can we stop the cross posting, thought?
> Comp.home.automation doesn't really care about your bad experience with
> a washing machine.  $1000 buys you a lot of someone else washing your
> clothes at the local laundry.
>
> AZ Woody wrote:
>
> > I'll tell you my "sears" story, and I'll also say that it's somewhat
dated
> > (~1985), and not dealing with service, but delivery...
> >
> > My waterheater died, and I needed a new one...  Went to sears, and found
> > what I wanted, for the price I wanted.  I made the deal, and scheduled
the
> > delivery.  They wanted a 4-6 hour window, and I asked "I live less than
a
> > mile from where I work...  Could you just have someone call when they
are on
> > the way? I can be home in less than 5 minutes, and that way I won't need
to
> > sit home for hours."
> >
> > "No problem - when the driver leaves the place before yours, he'll
call -
> > we'll make a special note on the delivery form" was the response.
> >
> > Well, as the day of delivery wore on, no call.  I called maybe every 1-2
> > hours, including my answering machine, in the event they called the
wrong
> > number, and kept hearing from sears that it hadn't been delivered, and
that
> > I was at the end the list for that day.  After a call about 2pm, I
figured
> > I'd just head home, and work from home until they showed.  No less that
5
> > minutes later, I tried to pull into my garage, only to be blocked by a
water
> > heater sitting in the middle of my driveway! Per a note on the box, it
had
> > been delivered hours before.... "We were here, but you weren't and left
this
> > so we knew you'd see it...."
> >
> > I got the thing into the garage, so I could park, then called sears
again.
> > "We don't show that it's been delivered.  Are you sure that someone else
> > didn't drop it off?"  Ya... right...
> >
> > After getting a few friends to help me move the waterheater into the
> > basement..
> >
> > A few weeks later, I got my sears bill - they charged me TWICE for the
> > waterheater, and it took 6 months to clear up!
> >
> > End of story is that all these places screw up.  It's not "who does it
> > best", it's "who screws up the least, and admits their screwup".  I've
not
> > used my sears charge cards since the "screwup"
> >
> >
> >
> > "Not Me" <[EMAIL PROTECTED]> wrote in message
> > news:[EMAIL PROTECTED]
> >
> >>| > Since you obviously had the money to buy this junk, why not correct
> >>| > your mistake spend another $500 and buy a decent NORMAL washing
> >>| > machine that works, after you check here what people recommend !!!
> >>
> >>We have a number of rental properties and we supply washer and dryer
> >
> > units.
> >
> >>Long been mid range GE/Sears etc and they did the job which is to say
they
> >>did ok.  About 10 years back we went to Maytag even with user abuse
these
> >>have been very serviceable units.  Reliability is far above all others.
> >
> > In
> >
> >>fact as the 'other' units began to fail we would not repair them only
> >>replace with Maytag.
> >>
> >>We have property in several states so it is not a function of the
service
> >>provider.  It is important to make contact with a seller that has a good
> >>service reputation.  YMMV
> >>
> >>
> >
> >
> >
>