Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

Can we stop the cross posting, thought?
Comp.home.automation doesn't really care about your bad experience with
a washing machine.  $1000 buys you a lot of someone else washing your
clothes at the local laundry.

AZ Woody wrote:

> I'll tell you my "sears" story, and I'll also say that it's somewhat dated
> (~1985), and not dealing with service, but delivery...
>
> My waterheater died, and I needed a new one...  Went to sears, and found
> what I wanted, for the price I wanted.  I made the deal, and scheduled the
> delivery.  They wanted a 4-6 hour window, and I asked "I live less than a
> mile from where I work...  Could you just have someone call when they are on
> the way? I can be home in less than 5 minutes, and that way I won't need to
> sit home for hours."
>
> "No problem - when the driver leaves the place before yours, he'll call -
> we'll make a special note on the delivery form" was the response.
>
> Well, as the day of delivery wore on, no call.  I called maybe every 1-2
> hours, including my answering machine, in the event they called the wrong
> number, and kept hearing from sears that it hadn't been delivered, and that
> I was at the end the list for that day.  After a call about 2pm, I figured
> I'd just head home, and work from home until they showed.  No less that 5
> minutes later, I tried to pull into my garage, only to be blocked by a water
> heater sitting in the middle of my driveway! Per a note on the box, it had
> been delivered hours before.... "We were here, but you weren't and left this
> so we knew you'd see it...."
>
> I got the thing into the garage, so I could park, then called sears again.
> "We don't show that it's been delivered.  Are you sure that someone else
> didn't drop it off?"  Ya... right...
>
> After getting a few friends to help me move the waterheater into the
> basement..
>
> A few weeks later, I got my sears bill - they charged me TWICE for the
> waterheater, and it took 6 months to clear up!
>
> End of story is that all these places screw up.  It's not "who does it
> best", it's "who screws up the least, and admits their screwup".  I've not
> used my sears charge cards since the "screwup"
>
>
>
> "Not Me" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
>
> > | > Since you obviously had the money to buy this junk, why not correct
> > | > your mistake spend another $500 and buy a decent NORMAL washing
> > | > machine that works, after you check here what people recommend !!!
> >
> > We have a number of rental properties and we supply washer and dryer
>
> units.
>
> > Long been mid range GE/Sears etc and they did the job which is to say they
> > did ok.  About 10 years back we went to Maytag even with user abuse these
> > have been very serviceable units.  Reliability is far above all others.
>
> In
>
> > fact as the 'other' units began to fail we would not repair them only
> > replace with Maytag.
> >
> > We have property in several states so it is not a function of the service
> > provider.  It is important to make contact with a seller that has a good
> > service reputation.  YMMV