Re: Rhodes Furniture - BBBOOOOOOOO!

Tony Sivori <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>...
> Rick wrote:
> 
> > We recently went through a similar experience buying a $1500 mattress
> > set (from another retailer, not Rhodes).  The first one they delivered
> > had mud stains all over it.  The second was ripped in two corners.
> > Finally we demanded to pick up the set directly from their warehouse,
> > and --get this-- they had to go through THREE MORE sets inside their
> > warehouse before they found one that wasn't damaged in some way.
> 
> It is a good idea to very carefully inspect furniture before signing for
> it. If the delivery man gives you any problem, just refuse delivery and
> let him load it back up on the truck.
> 
> If anything is damaged, don't accept it. Also, I would not accept
> incomplete deliveries, it's either all there and in perfect condition or
> else no sale.

Many years ago I went through the same thing with Sears. With
furniture you sort of need to be home when it's delivered. We started
watching for the truck after the first failed attempt. I watched as
the driver and assistant intentionally dropped the box with the mirror
off the back of the truck. Of course, I opened all the boxes on the
spot and made then take the damaged stuff right back. I think they
were hoping for an extra trip to pick the damaged stuff up. There
apparently was a dispute between the Teamsters and Sears and this was
their way of complaining. Often the damage you see is intentional.