Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

I too had a terrible experience with the Maytag Neptune.  Luckily I bought
it at Lowes so when Maytag did not stand by their product, Lowes picked it
up and gave me a full refund
"Caveat" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> On 28 Nov 2003 11:04:02 -0800, [EMAIL PROTECTED]
> (washerlessincolorado) wrote:
>
> >...The biggest issue I have had with Maytag is when it comes to service.
> >The friendly guy whose is always asleep at the office because they
> >have so few failures, is probably asleep, because they have so few
> >customers...
>
> Our experience with Maytag is also that their service is dismal, even
> when the failure of their products is obviously due to a design or
> manufacturing flaw in their products.
>
> We bought a new 30" slide--in Magic Chef (a Maytag brand) 30" gas oven
> ten years ago that has actually worked about a dozen times during
> those years. The problem is the electronics that make the oven work.
> When they don't, it doesn't.
>
> At first, they said that the F1 error message that appears on the
> display (along with an annoying beeping) was a sign that the "clock"
> needed replacing. (The "clock" is a large circuit board that is the
> core of the oven control system.) We have replaced it three times. It
> still does the F1 error thing after being plugged-in a few days.
>
> Then they said it was the glass touch-pad and attached circuitry that
> was the problem (and just couldn't imagine why earlier factory service
> people said it was the clock). So we replaced the touchpad panel.
> Twice. Still shows the same failure pattern. So mostly we leave it
> unplugged. Nice, but expensive, pan storage appliance.
>
> The "clocks" and the touchpads cost about $100 each. They do not fix
> the problem. Without a functional clock and touchpad, you don't have
> an oven that works. They have never issued a recall on this product.
>
> Our workaround for the past several years has been to only try to use
> the damn thing once each year, at either Thanksgiving or Christmas.
> The drill goes like this: plug it in, set the clock (so the oven will
> work), program the oven and insert bird immediately. Hope and pray
> that the SOB doesn't do its F1 failure trick before the bird is
> cooked. It didn't this year. Major problem.
>
> I called Maytag customer service (for about the 18th time), and told
> them of the problem. They don't have a fix, sorry. So again we have
> had to make a sacred vow never again to buy or own a product made by
> Maytag or any related company.
>
> Anybody have a suggestion on what to do with a half-cooked turkey?
>
> Happy Thanksgiving,
>
>
> Caveat
>
>
>