Re: Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

MAYTAG sucks.    Get a GE


"Rick" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Just so you know, the gasket failure you encountered is one of
> the well known problems on earlier production Neptune washers,
> manufactured in the second half of 1999 and all of 2000. Another
> problem was the circuit board behind the control panel -- these
> routinely failed within 6-9 months and had to be replaced.
>
> Maytag addressed both of these issues in 2001, and Neptune
> washers manufactured since then shouldn't encounter the same
> problems.
>
> Rick
>
> "washerlessincolorado" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> > I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
> > Maytag Dealer (the only product they sell). I was willing to pay over
> > $1200 (for just a washer) in order to have a machine that would be
> > worry free from maintenance issues for at least seven years (after
> > buying the extended service warranty that is) and was more than
> > guaranteed by the salesperson this washer would WASH those ever large
> > comforters (the only reason I would even consider a washer ever being
> > worth this type of money).
> >
> > Well it does not wash comforters any better than the $300 model and it
> > tends to tear holes in the fabric as well. As the salesperson stated
> > "if you can get it in the machine and shut the door, it will clean
> > it", I think they should have said, it will shred it. smile
> >
> > It has proved to me that home models are not up to laundry mat
> > capacity yet, even though they would like to make you think so, in
> > order to charge the big bucks.
> >
> > The biggest issue I have had with Maytag is when it comes to service.
> > The friendly guy whose is always asleep at the office because they
> > have so few failures, is probably asleep, because they have so few
> > customers.
> >
> > November 2003:
> >
> > The very week I called my extended warranty service contract number to
> > arrange to have the rubber gasket replaced on my beautiful worry free
> > Neptune washer (this is the gasket between the door and the drum,
> > which had totally separated into cracks along the whole rubber seal)
> > happened to be the very same day I called Sears to repair an
> > electrical wiring issue on my brand new Sears convection cook top
> > range. I have an extended service warranty package with Sears as well.
>
>