Re: Verizon: @#$%! Service

[EMAIL PROTECTED] (Darren Harris) writes:

> I am having serious problems with my internet connection. I have
> Verizon for phone service, as well as Verizon online. My line is used
> mostly for my internet connection and I don't even make one regular
> call a week.

> I've been having trouble with line noise that Verizon will not fix. As
> a result, whenever it rains I lose the ability to receive data and
> have to wait for whatever needs to dry out to return to normal so I
> can have normal internet access again.

Yeah, I know what a pain it is when this happened to me.  First, there
would be the noise, interfering with my internet connection.  Then,
the noise would get louder and louder.  Finally, the phone line would
stop working altogether.

I just kept reporting it each and every time it happened.

Weeks would go by without any rain, yet when it rained more than just
a little bit, then the noise would return to the phone line.  I would
immediately unplug everything connected to the phone line except one
phone, the rotary dial wall phone.  The noise, that distinctive noise
that seems to come only from water coming into contact with the phone
line somehow, would still be there, demonstrating that the noise was
not coming from any equipment on my phone line.

Then, I would call the repair number, report the problem, then they
would use their test equipment to examine the line, always confirming
the problem.

After the first time this happened, every time I had to report it
again, I would also report that this had happened before, and that the
problem had not been fixed the last time I reported it.

Sometimes the line had dried out by the time a telephone repair person
came out to take a look at it.

I don't know how many times I reported it.  I just kept reporting it
until the problem was finally fixed.

Yeah, I never mentioned internet connection problems to them.  Just
kept reporting the noise on the phone line.  Of course, my problem was
different in that the phone line would completely stop working.

Every time it rains and you can hear the noise on the line, report the
problem.  Keep notes, in case you want to bring the matter to the
attention of your state's Public Utility Comission or equivalent.

In my case, even though it took far too long, my phone line was
finally fixed.

But, every time it happened, I reported it.

Later,

Your friendly neighbourhood Linuxfreak.
(The email address will be good 
 once you change the dot 0 dot 
 to dot 20 dot.)