Re: Question about GE 2-9451 4-line phone w/intercom

Charles,

Thanks for your reply.  I believe that your suspicions are correct in 
that call forwarding is enabled on the fax line (phone line 4.)

When the fax line is called there is a short ring and then the ring 
continues on line 2.

If I use line 2 to call the fax line, the fax line gives a short ring on 
the receiver side and then I, as the caller, here are busy signal.

The problem here must be call forward provisioned for this number.  It 
will be up to the customer or myself to pester the telco.

I had left out some of the original trouble for simplicities sake.  When 
the phones first went in then we had calls to line 2 being forwarded to 
line 1 and called to line 4 (the fax line) being forwarded to line 2. 
So I had to go through the phone manual -- imagine that -- to learn that 
each phone needed a station address and stuff line that.  I also had to 
run another telephone line (cat5e) to at least one outlet which only had 
one jack.  The GE phones require at least two runs into them to make use 
of their features.  So we chased out tails a bit with this.

This cleared up mysteriously but we still don't have the kinks worked 
out of the problem with line 4 jumping to line 2.  I think that I ought 
to insist on seeing a phone bill.  My part of the job was to run the 
wires and not do any phone setup nor computer work.  Naturally I wound 
up monkeying around both of them, gratis, but it's still worth doing.

Again, thanks for your advice.

- Greg
  [EMAIL PROTECTED]
  [EMAIL PROTECTED]


Charles P. wrote:
> Greg,
>
> First question would be are you sure the lines are connected in the right
> order (call a cell phone and check the caller id to see that the line 4
> really is the fax line)?  I assume that the lines are correct.
>
> The "night ringing" feature they had must be just forwarding their calls
> into the telco voicemail, or something like that.
> They may have the same  forwarding feature on the other lines, and the fax
> line may have been forwarded to line 2.
> It could have happened by mistake, or could have happened at the phone
> company...  especially during a move, customers sometimes ask to have a line
> forwarded temporarily, then the telco may forget to un-forward it, or expect
> the customer to do it themselves. There is a code to turn off forwarding
> (73# or something, may be different in your area).
>
> You will need to ask the phone company if there is any forwarding set on
> that fax line.
> Next question to the phone company is if there is any roll-overs (or
> hunting) programmed on the fax line. That could also have been done by
> accident at the phone company.
>
> When you call the fax number, does the fax line ring at all? I mean even a
> short half ring?  That might be a sign of forwarding.
> If you make a call on the fax line, then try to call the fax number from
> another phone (or pick up the phone on the fax line and call the fax number)
> does it still go through to the 2nd line?  Again, an indication of
> forwarding or roll-over.
>
> Charles
>
>
> "greg t. knopf" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
>
> > Hello,
> >
> > Dale Farmer wrote:
> >
> > > > Our office has several of these GE 2-9451 4-line phones
> > > > that are kind of like a switchless PBX in that they have
> > > > intercom function.  According to their manual, so long as
> > > > CO #1 and #2 is the same at every station, they can
> > > > communicate with each other.
> > > >
> > > > Well, it seems to work on all extensions except for one.
> > > > I've verified that the CO appearance is identical at each
> > > > jack.  The one non-working station is about 100' from
> > > > the others, but there is CAT-5 cabling to the jack and
> > > > I hear no problem with phone calls.  And each station has
> > > > been programmed with a unique extension number.
> > > >
> > > > Any idea what could be breaking the inter-station
> > > > signaling?  Does it use DC and there could be a polarity
> > > > problem?  Or is it AC and there may be interference?
> > > > If the latter, you'd think the twist in the CAT-5 cable would
> > > > eliminate any interference.
> > > >
> > > > Anyway, any insights appreciated.  Thanks!
> > >
> > >
> > >    Check to see if you have a pair flipped somewhere.
> > >
> > >    --Dale
> >
> >
> > I have a question which might be related to this.  Perhaps you all could
> > help me.
> >
> > I wired up a shop with these same phones (I believe; I don't have the
> > info right in front of me.)  I think that the phones are kind of nice
> > for a small office.
> >
> > My problem is this:  The customer had had two phone lines originally.
> > They used just the first one for voice and kind of reserved the second
> > for faxes.
> >
> > I do not know what service the customer had signed up for on the two
> > lines.  I believe it is Centrex but I have not been able to look at a
> > bill to verify this.  They do have a night ring function with voice
> > mail, however.  The voice mail is located at the CO I assume.
> >
> > The customer moved to another office, moved their phone service and
> > added a third line.  This third line would be for voice.  I rigged up
> > their phone jacks so that voice line 1 came into the GE 2-9451's line 1,
> > voice line 3 came into the phones as line 2, and fax line 2 came in to
> > the phone as line 4 (originally 3, but I moved it during troubleshooting.)
> >
> > When someone called the fax line, line 2 into the business/line 4 on the
> > phone, the phones ring once and then the call is pushed to voice line
> > 3/phone line 2.  This rings and the fax, attached to the data port on
> > the phone with the phone set for the data port as being on line 4, never
> > gets a chance to pick up the call.
> >
> > I had installed a 66 block right next to the telco demarc -- old
> > fashioned 66 blocks with wide spacing between them and all 4 punch downs
> > in each horizontal row having connectivity without a bridging clip.
> >
> > I detached my end of the wiring, then attached standalone telephones at
> > the telco demarc/66 block to fax line 2/phone line 4 and voice line
> > 3/phone line 2.  At this point I still have the trouble of a phone call
> > to fax line 2 being pushed to voice line 3.
> >
> > I believe that the telephone lines are incorrected provisioned in the
> > switch.  Does this make sense?  We are having trouble convincing the
> > telco that this is actually happening.
> >
> > Would anyone here have a good idea of what is going on?  I have not
> > worked on telco voice switches very much and I do not know what options
> > there are available.
> >
> > Thank you for any help,
> >
> > - Greg
> >   [EMAIL PROTECTED]
> >   [EMAIL PROTECTED]